48 States Residents - Click here         Alaska / Hawaii / Canada - Click here 

O2E2 RETURNS AND WARRANTY INFORMATION

 

RETURNS

48 States: You may return the unit within 30 days for any reason for a refund minus $97 US restocking fee.

Alaska, Canada and Hawaii: $299 US restocking fee including $262 Federal Express shipping charges for BOTH directions.  

We will have the unit picked up. 


WARRANTY

Refurbished units have a one year warranty including parts and labor.

New units have a five year warranty including parts and labor.

If there is a problem within the 1 year warranty, we will have the unit picked up, repaired or replaced and return it to you.


SHIPPING COSTS RELATED TO REPAIRS


Due to the extreme distances of Alaska and Hawaii or with Canada being a foreign country, there will be a $262 Federal Express shipping charge fee to have the unit picked up and returned if there is a malfunction or replacement within the 1 year warranty.  We will repair or replace it and return it to you.

We will have the unit picked up. 

 

Any need for repair or replacement not caused by the customer will add 3 months to the warranty.
 
After the warranty the customer is required to pay all shipping and repairs.